A few months after my daughter was born, we bought a Chicco Capri stroller to take her to the zoo and on other outings in. My son had been content to be carried in a baby sling well into toddlerhood, while my daughter fought the sling from the get-go and was much happier being pushed about in a stroller. We had a big, bulky, and almost unmanageable stroller that was a gift from when my son was born, but we sold that at a yardsale and bought a nice lightweight one instead.
I loved this stroller. It was easy to fold up, easy to carry, it worked well, and it was very easy to push. And then, about a year after we bought it, one of the metal supports started to wear through the fabric covering the seat. A few months ago, the support broke through the fabric completely. I was less than pleased. We had had the stroller for about 18 months and although we used it many times, it didn’t seem like it should be wearing out so fast. And the support is right where my daughter sits, so it affected the comfort and safety of the stroller as well, in my opinion.
So I wrote an email to Chicco explaining what had happened with our stroller. Their customer service emailed me back asking for some specifics about the stroller and some model numbers printed on it, and a picture of the damaged part. I complied, emailing them back some digital pictures of the damaged area and the proximity to my daughter. They asked for my address and phone number, and I sent that to them as well.
And yesterday afternoon, UPS delivered a brand new stroller.
It would be nice if this post was about my Dell monitor, but it’s not. Dell has decided that their defective monitor is not their responsibility. They have now gone on my “You’ve lost my business forever” list, right next to Saturn. But the value of a justified and well-thought out complaint when deserved is not diminished by these failures. When you’ve been wronged, speak out. You may be pleasantly surprised by the results. Thanks, Chicco!