Citicard Email Idiocy
So far, my experiences with using the Citicard website and making electronic payments have been positive. I pay, it posts the same day, the next day I log in and the payment shows as posted and my balance is reduced appropriately (love that!). All is well.
Not so with their email notifications. Invariably, about 4-5 days later, I get an email from Citicard stating I have a “pending payment”, dated the date I made the payment. The first time this happened, I got all confused and investigated and confirmed that yes, my payment was *not* pending, it had posted the date I made it, and the email was basically useless. At least it is just an email and not actual paper.
Understand, this is not a notification email after the fact telling me I had made a payment. That I can understand getting days later. This email clearly presents itself as a notification of a *pending* payment. With a date in the past. But written like the payment is going to happen in the future. And not confirming anything has happened with said payment as far as my account is concerned.
What exactly is the use of this? What good does this do me? Exactly…none. Why I am sent this email is a mystery to me. It doesn’t confirm that my payment was accepted. It just tells me I made one…. and long after it has cleared their system, claims it is pending.
Uh…. duh.
What a useless waste of some sort of automated system. If I could find a place to complain I would. But don’t reply to the email… it goes to a mailbox that is not monitored ;).
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November 9th, 2007 at 6:33 pm
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November 9th, 2007 at 7:10 pm
I’ve received similar messages for transfers into a Citi savings account. I haven’t thought much about them, except to notice that they are strangely worded. I usually get a pair of messages for each transfer.
So… is the “pending” message trying to tell us that although the transaction shows on the website, it isn’t really “real” yet?
It is confusing. You should forward your page to the customer service department; maybe they could improve their system.
November 9th, 2007 at 7:13 pm
Although overall I’m happy with Citibank, they have recently made a huge error in my favour (to the tune of about $800). I rang them to let them know what happened and instead of reversing it, they did it again! I called again and they said would be taking care of it. So far, I’ve got an extra $1600 from them that doesn’t belong to me. I’m just waiting for them to sort it out because I’m not goign to spend any more time helping them get their money back. In the meantime, I’m earning a bit of interest
November 9th, 2007 at 10:35 pm
Ironically, my citicard was one of the first credit cards I got in college. I’ve been with them since 1999. I’m actually quite pleased with the service they’ve given me over the years. I get my emails within a few minutes (though sometimes a day) of posting a payment. I’d call customer service and ask about it. There might be something wrong. You should be getting them a lot quicker.